JOAGO

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

JOAGO cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

We didn't look past one feature when designing JOAGO, since we only make luxury & sustainable products. With this said, we went with a Japanese Movement for our solar watches and quarts supported by Seiko, which is one of the most well known in the industry.

The warranty does not cover used batteries or normal wear and tear of the case, glass or strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non observance of the directions provided by TRIWA. The warranty does not apply if a replacement of a battery has not been carried out by an authorized watchmaker. 

We cannot guarantee the battery life of our outlet product and therefore the battery is not guaranteed. 

It does not cover screws on sunglasses or scratching from normal use on sunglass lenses, frames or temples. 

Replacements due to faulty water resistance are not covered if the crown is not completely closed when the watch is in contact with water.

We accept visa, Mastercard, American Express and Paypal as well as various other local credit cards and invoicing options. All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.